Support

Open RE Shots, go to Settings → Restore Purchases, and sign in with the same Apple ID you used to subscribe.

On your iPhone open Settings → your name → Subscriptions → RE Shots and tap Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid the next charge. Apple’s guide: support.apple.com/en-us/118428.

Purchases are billed by Apple, so refunds are requested from Apple at reportaproblem.apple.com.

No. A credit is used only when an edit is delivered. If an edit fails on our side, the credit is returned automatically. If your balance looks wrong, email us with your App User ID.

Your originals, projects and exports stay on your iPhone. Photos sent for cloud AI edits are deleted from our servers within 24 hours. Details are in the Privacy Policy.

Go to Settings → AI processing in the app. On-device edits keep working; cloud edits stay off until you allow them again.

Often, yes. Many MLSs and states require a label on digitally altered or virtually staged photos and access to the original. RE Shots can add a “Digitally altered” label and keeps the original of every photo. Check your MLS and brokerage rules before publishing.

RE Shots imports HEIC, JPEG and PNG photos from your library or camera, and exports JPEG in sRGB with MLS-friendly size presets.

Deleting the app removes everything stored on your device. Uploaded photos are deleted from our servers automatically within 24 hours. To delete purchase or support records, email us with your App User ID.